What a 2-Legged Dog Taught Me About Leadership Resilience

Several years ago I was in Argentina on a mission for my church.  On one particular day I walked down a dirt road in a small town called General Castex, located in the Las Pampas region of Argentina.  I spotted an animal at the end of this street, but could not figure out what it was.  It was walking on 2 legs, but did not appear to be a 2 legged animal.  As I got closer to the animal, I stopped and gazed in disbelief.  It was a dog, but no ordinary dog.  This dog had lost the use of both its hind legs in some kind of accident, but strangely enough, it was not immobile.  It actually had learned to walk on its front 2 legs.  When it walked, it would bring the back-end of its body high in the air and walk on its front legs.  It could go up and down steps and across the not so even terrain of a small Argentine street.

I snapped a picture (which I can’t seem to find) and knew that there were a hundred lessons to be learned from that animal.  But the primary one ……is resilience.  Resilience is the power or ability to return to the original form, position, etc., after being bent, compressed, or stretched.

I have often felt bent, broken, compressed and stretched as a leader.  I am not aware of too many leaders who have not.  Particularly at the level of start-ups and small business, the stress and problems can be too much for some to bear.  I know of hundreds of small business owners that struggle in one form or another.  Their lives are tough, they sleep little, they work a lot, their families suffer, and sometimes they wonder if it is really worth it all.

I have been there many times, and while I would like to say that those things are behind me, I know that my trials are most likely preparing me for something more difficult.  Only time will tell.   

I can’t say I have all the answers, but I’d like to share a few thoughts I have on how to foster resilience in your own life.

  1. Cling to Your Spiritual Side – If you are religious, cling to that.  If your “religion” is to get out in nature, do it.  In tough times I think we need to feel the hope that there is something, someone, or some force out there that can assist us.  It helps us to feel peace and to gain perspective.  Sometimes in the whole scheme of things, our trials really are insignificant.  The peace and perspective that is gained from spiritual renewal can help us logically think through problems and bounce back bigger and better.
  2. Learn – Reading and learning about others who have struggled, and learning ways that I can improve myself have been one of the most rewarding effects in my life.  It has also helped me find out-of-the-box answers, and better perspectives for many of my problems.  Sometimes I am the problem and I need to learn how to better myself, sometimes it is an operational or communication issue.  If you notice a weakness that you or your organizations has, don’t wait, buy a book, take a class, and start gleaning knowledge from others that will prepare you for life’s “bends”.
  3. Ask For Help – Entrepreneurs and leaders tend to have a built in pride gene that is hard to turn off.  I think it is just as important to accept help, as it is to help others.  Asking and accepting help, requires humility.  There are so many professionals out there that are more than willing to share their insight and offer assistance in many ways.  Get out there and ask for help, the worst thing that someone can say is “No”. 
  4. Manage Yourself – Manage your time, manage your energy, and manage your communication.  It is easy to get into bad habits when one is going through a hard time.  This could be bad eating habits, bad sleeping habits, bad time management, focusing on things that are not important, and poor or short communication to those who are central to your success.  You probably need every resource you can muster.  Don’t waste it by falling into common stress traps, which will work against you in bouncing back.
  5. Focus But Keep Proper Perspective – Stay focused on the problem.  Few problems go away by ignoring them.  It may require a lot of work that you do not enjoy, but things will not get any easier if you can’t bounce back, so you have to focus on the problem and not deviate.  But while you are focusing, keep proper perspective on other important things in your life.  If you work really hard to bounce back or solve a big problem, but in that time you completely ignore your family, or ignored an important part of your business or an important customer, then all you have done is fixed one problem and caused another.  You are not any better off.  Communicate with others about your problems and explain what your plan is.  Focusing does not mean you have to ignore everything else.
  6. Persist – I can’t imagine how how many times that dog must have fallen before it was able to balance itself and walk on 2 legs.  If it had just given up after a few falls it would probably have been dead.  Keep getting up!  Sometimes answers come in the final hour of struggle.
  7. Know When To Call It Quits – This may seem to counter the post, but we are talking about leadership resilience.  Sometimes you need to know that the effort to fix a problem isn’t worth it.  Maybe it will require too much money or too much time, whatever it is, you need to know when let an initiative die and move onto bigger and better things.   Bouncing back may just mean moving on.

 

Warren Bennis, a great organizational consultant and author once said “The leaders I met, whatever walk of life they were from, whatever institutions they were presiding over, always referred back to the same failure – something that happened to them that was personally difficult, even traumatic, something that made them feel that desperate sense of hitting bottom–as something they thought was almost a necessity.  It’s as if at that moment the iron entered their soul; that moment created the resilience that leaders need.

I hope that iron can enter all our souls so that we can be more resilient in our lives and leadership capacities and ultimately achieve all the goals we have set for ourselves and our organizations.

I’d love to hear your thoughts, experience, or comments below.

Leadership In War and Business…It’s not all that Different.

This is an inspiring video produced by the U.S. Army. It contains LTG Hal Moore’s four principles of leadership. It is a must-watch for any leader.  The thoughts that he shares are meant for a leader in battle, but his principles are not just applicable to war and battle, but are very applicable to leadership in business and life.

How To Be A Horrible Leader – 50 Bad Leadership Traits

Bad Leadership

I have read so many books about how to be a great leader.  I thought it would be “fun” to make a list of the bad leadership traits to identify what a horrible leader looks like.  Of course this is done in the hope that one can avoid the ill effects on an organization from any of bad leadership behaviors.  We cannot all be perfect, but all it takes is a few of these in the right combination to kill moral and create a horribly run organization.

50 Bad Leadership Examples

  1. Belittling and condescending communication to staff.
  2. Little communication with your staff.
  3. Not empowering your staff to succeed.
  4. Asking them a hundred questions with every decision they make.
  5. Not admitting when you have made a mistake.
  6. Not giving raises to your staff or not compensating them appropriately.
  7. Not recognizing your staff for achievements they have made.
  8. Ignoring your staff.
  9. Not providing executive level sponsorship for your management.
  10. Not providing management with the authority to perform their jobs.
  11. Not providing the resources to your management staff in completing their objectives.
  12. Yelling at your staff.
  13. Forgetting common occasions. (Your staff gives you a Birthday/Christmas card or gift and you never do the same for them.)
  14. Using threats with your staff.
  15. Making your staff feel guilty if they do not do something extra.
  16. Using fear tactics to “motivate” your staff.
  17. Always having to throw in your 2 cents to every idea your staff offers.
  18. Playing favorites with your staff.
  19. Doing things that are self-serving.
  20. Incompetent in something critical to the organizations success and unable to improve or fill in that incompetence with other staff members.
  21. Lying to your staff—and then trying to cover it up.
  22. Making “examples” of a staff member in front of others.
  23. Disregarding the health and welfare of your staff.
  24. Not providing your staff the training to succeed.
  25. Not providing your staff opportunities to progress and grow.
  26. Being callous.
  27. Being unforgiving of staff mistakes.
  28. Holding past mistakes against your staff time after time.
  29. Not giving your staff adequate working environments.
  30. Analysis Paralysis – i.e. indecisiveness.
  31. Ignoring needed change.
  32. Being cheap.
  33. Not planning.
  34. Not setting a clear vision.
  35. Being a poor example of execution and accountability, but expecting others to execute.
  36. Butting into your staff’s responsibilities by doing things under their role without consulting with them.
  37. Not providing structure in your organization.
  38. Unwillingness to take risks.
  39. Poor management of oneself.
  40. Deceitful.
  41. Impulsiveness.
  42. Unable to take criticism.
  43. Unwilling to improve from criticism.
  44. Unethical business practices.
  45. Does not use conflict to correctly drive innovation.
  46. Believing your staff when they sing praises for you and then forming an ego.
  47. Misinterpreting signs.
  48. Disrespect for your staff.
  49. Unable to trust.
  50. Overly negative or overly positive.  (Overly positive meaning, ignoring bad signs and taking action, because you are so positive and hopeful that things will improve.)

I decided to limit myself to 50.  I am sure you have some more to add.  Please comment below and let me know your thoughts and add to the list.

From Bud To Boss – Transitioning to Remarkable Leadership

LeadershipI recently had the chance to review a pre-release copy of a book by Kevin Eikenberry and Guy Harris, called From Bud to Boss: Secrets To A Successful Transition to Remarkable Leadership.

I found the book to be one of the most detailed and functional books I have seen on the topic of transitioning oneself from an employee or manager to a real leader.  I had the opportunity to interface with Kevin and get some more information about the book.  Following are some of the questions and answers I received.   By the way, today happens to be the launch day of From Bud to Boss and they have some great gifts and contests running.  This is all listed at the end. 

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Who will benefit from reading your book? (or Who should read this book?)

(Kevin)  – There are really three groups of people who will benefit the most from this book.  The first, as the title implies, are people in the transition, or have been living through the transition from being a peer to delivering a performance evaluation!  The second group is people who want to prepare themselves proactively for the role of leadership.  These people are anticipating or planning for their first leadership role.  The last group is more experienced leaders who are preparing or helping new leaders to be more successful.

The first section of the book is specifically about the transition, and the other five sections deal with the most important competencies to focus on building leadership competence and confidence.

What are the Remarkable Leadership Principles?

(Kevin)  – This book contains the ” Remarkable Principles” also mentioned in the book  Remarkable Leadership.  These are bite-sized truths that summarize pieces of the text, but they do much more than that.  They stand alone, informing all of us leaders of important and in some cases, profound truths about the work of leadership and what is most important about it.  Here is an example from Chapter 41 – “The single biggest reason to set goals is that they improve your chances for success.”  This reminds readers of an important principle, and we hope spurs all of us to act to not only set goals more often, but be successful in helping others set them as well.  After all, who doesn’t want greater success in some part of their life?

What was your first leadership experience? What training/support did you receive in the transition?

(Kevin) – My first leadership role was on our family farm and related business.  Often when people were hired to a specific task or season, I was responsible for supervising them.  In many cases (as is the case for many who will read the book) I was much younger than those I was leading.   I didn’t have any formal training.  Dad didn’t give me any book to read.  He was an example and role model.  We did talk about how things were going and answered questions.   He would have been the first to tell you he wasn’t the perfect leader, yet he was extremely supportive and aware of the need to coach others.

What are the core skills people need in order to make a successful transition to leadership in their organizations?

(Kevin) – Beyond the skills and strategies of the transition itself, we believe there are five big competency areas that need to come first, and we built the book around them.   They are:  change, communication, coaching, collaboration and teamwork, and commitment to success (everything related to goals and goal setting).

These aren’t the only competencies of leaders but we believe they are of prime importance for two reasons.
1.    They are highly important and complex skills to learn
2.   When someone first becomes a leader these skills take on a very different meaning or level of importance in their work and life.

What do you think is the biggest gap in training new leaders?

(Kevin)  – I think there are two gaps.   First, most new supervisor/leader training doesn’t talk at all about the issues of the transition. How do I lead the people I am friends with?  How do I deal with the team members who applied for and wanted the job I received?  How do I maintain and manage those expectations?  How do I build relationships with my new peers, new boss?  And much more.

Second, while there is lots of great training available publicly and inside of organizations, it is often available later than would best help the new leaer, and far too often doesn’t focus enough on application.  Learning can’t happen just by attending class (or reading a book for that matter) we must take that new knowledge and use it.

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I think Bud to Boss is one of the most detailed and practical guides I have seen on developing leadership and refining one’s leadership skills.   I highly recommend you pick-up a copy.  You can buy From Bud to Boss at Amazon and other online retailers.   After you buy the book, you need to go to Kevin and Guy’s website and community and register your purchase. (http://launch.budtobosscommunity.com/#getstarted) By doing so you will receive a boat load of free gifts and be entered to win some great prizes.

As always, I’d love to hear your thoughts and comments below.

How A Group Of Frogs Became A Story About Developing Leaders

Steph Robey put this video together based on a classic story of frogs traveling through the woods.  The video talks about developing leaders.  While this was made for home based businesses it still has two important lessons that apply to all leaders.

  1. Words Have the Power of Life & Death
  2. It Takes the Power of a Leader to Speak Life

It is a great little video that I know you will enjoy.  Those two lessons carry a lot of meaning.  Please comment and share your thoughts.

As A Leader, Do you Fulfill Dreams or Create Nightmares?

Summer Dream

Have you ever read a book or heard a speech and the idea that was presented made you kick yourself and think, why did I not think of that?  Well that is how I felt after reading The Dream Manager by Matthew Kelly a few months ago.

The book is written as a business fable.  For those that have not discovered business fables they are  a great format for helping one to visualize a methodology and how it will play out in an organization.  They also are pretty easy reads between the more monotonous reads that business books can sometimes be.

Anyways, the book follows a fictional janitorial service company.  The company has horrible turnover and horrible employee engagement.  I will not spoil it for you, but the book goes through a simplistic yet powerful method that simply deals with helping others fulfill their dreams.

The reason why I kicked myself is because this is something I already do with colleagues and friends.  I have given referrals and testimonials, made connections and helped colleagues in a wide range of areas to help them fulfill their dreams, but never thought of doing this for my employees.  I felt pretty stupid.

So let’s think about this.  Say you have an employee, let’s call him John.  Through some discussions you learn that John has always wanted to take his family to Walt Disney World.  To John, this seems like an impossible feet of which he will never have the time nor the money to bring his dream to fruition. 

So you dig into your contacts and realize you have a colleague in Orlando.  You call him up and through the conversation you come to find he has a guest house.  You tell your colleague of what you are doing and he tells you that the guest house is his for 2 weeks if he comes during the off-season.

You then figure out with John what his expenses will be and you use your financial skills to teach him about budgeting, and you plan out a savings plan for the next year to get the money needed.  You help him find deals online and as the time draws near you make sure that his duties are taken care of at work and home and you send him off.

It did not cost you a dime, other than your time.  How grateful do you think John will be?  Also, before I go too far, do not think that you can replace proper compensation with helping employees fulfill their dreams.  Properly compensating staff is a given.

Let’s say you have another employee that has always wanted to own a home.  To them the idea of owning a home is something that they will never see.  You once again dive into your contacts and find a realtor that specializes in low-income housing.  This realtor puts you in contact with a mortgage broker that specializes in such situations.  You work with this employee and put them in touch with your financial advisor who helps them to budget and get a savings plan together.

As their savings grows and they see you truly care about them, what do you think happens with their engagement?

The ideas are endless, I think as leaders we naturally are problem solvers.  But we are so busy solving problems for our company, that we do nothing to solve problems for our staff.  Yet if we actually showed them we cared, the financial benefits to our organizations are unlimited.  Our employees are the ones on the front-line.  They see things we do not always see.  If you think about them and help them, they will generally think about us and will help to make sure our organizations are successful.

We all have dreams we want out of life.  Some of them are big and some are small.  I think we all have some of both.  As leaders I think we naturally have the knowledge and network to make things happen, but I think to the disengaged employee that thinks you do not care about them, their dreams are just that.    We have the knowledge and resources to coach and help our staff fulfill dreams that we may take for granted.

In the book, What Got You Here, Won’t Get You There, by Marshall Goldsmith, he states: “In the past, the key to wealth may have been control of land, material, plants, and tools.  In that environment, the worker needed the company more than the company needed the worker.  Today, the key to wealth is knowledge.  As a result, the company needs the knowledge worker far more than the knowledge worker needs them.  To make matters worse, they know this!  They see themselves as fungible assets – no longer at the mercy of the company whim – rather than dispensable commodities.  The difference is real: As a fungible asset, the free agent sees himself as always getting a better job somewhere else; if he were merely a commodity, anyone could replace him (which we know is not true anymore).”

I read What Got You Here, Won’t Get You There, after The Dream Manager and that paragraph hit me hard. Leaders that see their employees as fungible assets will find themselves leading mediocre organizations and will have problems with employee engagement, low morale and possibly turn-over.  While leaders that understand and value their employees to the extent of helping them fulfill their dreams, will find employees that are engaged, happy and willing to help the organization succeed.

This concept of The Dream Manager does not diminish the value of accountability and execution, but it may help you realize why those items might not be as high as they should b.  I challenge you to look back at your career and think about how The Dream Manager concept could have been helpful for you and then, become a dream manager yourself.

Please comment and let me know your thoughts.

Planning Your Personal Success with a Personal Success Plan

A few months ago, I looked at the New Year fast approaching, and was driven to start the year running.  I did not want to just create the normal annual resolutions that many tend to make, including me, but I really wanted to create something that had some teeth, had an element of accountability and execution and would really help me to achieve greater success in 2011.

I have received great feedback from this and have even had a few business consultants ask me if they could use the format with their clients.  I think it is important as leaders that we are not only leaders of our organizations, but leaders of our own life’s as well.

This idea of becoming leader or CEO of your life, was one of those, “Why did I not think of that” moments.  Kris Cavanaugh, wrote the book, Stuck to CEO, her “specialty” and primary message in the book and her practice is to help people become “CEO of their Life”.  I will be doing an interview with Kris sometime in the next few months.  Please check out her website and get to know her.  She is a wonderful person.

This success plan was inspired from several things I have read, heard or seen, with the main ideas coming from, Who’s Got Your Back, by Keith Ferrazzi.

Let me describe what I have done:
On the lower left-hand side, I have placed my personal vision statement: “I will not accept status quo and as such will seek after that which is efficient and effective in all areas my life, but never at the expense of my relationships.  I will focus on that which is important versus that which is critical.  I will be teachable and will strive to always learn new things that will help me reach my full-potential.  I will act with Integrity at all times and will treat others as they would like to be treated.  I will look for the good in all I experience, and remember all the blessings that I have been given.”

I placed this on the document because it is something I need to remember and keep in focus, every time I plan my schedule and look at this document, which is at least daily.  If you do not have a personal mission or vision statement, start working on it, no matter what your station in life is.

In the top-left I have placed a diagram with all the elements that I feel are important to a well-balanced life.  They are in order clockwise by personal priority.  You have to figure out what are the most important elements for balance in your life.

The right side of the image is the “meat”.  This is in order of personal priority as well.  Here I have placed actionable items that I feel must be accomplished in order to “claim” success in those areas.  I have put a LOT of thought and I requested feedback from those important to me before I finalized on these.  This is the part that takes some effort and deep thinking. It is important to get feedback from those close to you and those that will be honest and look through the reasons why you may be putting some things down.

In the bottom-right, I have placed images of things that tie back into my goals.  There is much research on the value of imagery in fostering motivation and goal achievement.

Now onto the execution side of this; the key to this are several accountability partners.  I meet with one each week and another every other week.  Each of my accountability partners is genuinely concerned about my success and they call me out when I am doing something that is not in alignment with my goals.

I also look at this daily and weekly when I do my planning.  In addition I have printed out and laminated a few copies, one to keep with me in my portfolio binder and one that is shrunk down and serves as a bookmark while reading.

Even though the year has already started, it is never too late to plan out your success.

I would love to hear your comments, if you would like a Microsoft Word copy of this document to edit for yourself, please leave a comment, share your thoughts, and I will email you a copy.