Effective Communication – Leadership’s Linchpin

March 6, 2013 by

Effective-Communication-Leadership's-Linchpin-Martina-McGowanThe ability to find success in our own personal lives, or in our businesses is rarely dependent on our own skill alone. Maintaining the proper attitude and effective communication are also important contributing aspects of our roles as leaders. Contrary to the current popular belief, effective communication is not merely a matter of how well we can speak in front of an audience, or how well we can write documents, articles or blog posts. Effective and superior communication can only be adequately determined in how well people have understood us and what we are attempting to express.

Communication is an important foundational element of your authority and influence as a leader.  Many businesses and organizations fail to survive because of poor or substandard communication between business decision-makers and the people who have to implement the tasks. Poor or ineffective communication can be a major contributor to employee burn-out, unnecessary and unwarranted elevated stress levels, dissatisfaction and disengagement.

To achieve effective communication, it is important to focus on this essential aspect of how we decide to lead. For many leaders this will entail a change in both attitude and perspective.  It is important that, as leaders of other people and of organizations, that we work to maintain openness to actively engaging  colleagues, employees and yes, customers.

Businesses are built on trust. And, trust is built on relationships. Communication is an important linchpin of relationship building.  The most important relationship in your life is your relationship with our inner self. Consequently, communication with you inner self should be a high priority. I know, it sounds hokey and touchy-feely; but the way in which you communicate with your inner self is very much a determinant of how you communicate with others.

If you spend most of your time doubting your own capabilities, and putting yourself down, it is all but inconceivable that you will be able to mount a positive or even celebratory response to the activities of the people around you. Positive thinking, positive affirmations and positive reinforcement would help you deal with life’s difficulties better. Henry Ford was right when he said,

” If you think you can do a thing or think you can’t do a thing, you’re right.” ~ Henry Ford Tweet this!

If you believe something, then those beliefs can either become limiting or expansive in terms of what you decide to pursue, and how you elect to do it. Having a positive inner dialogue will launch you into a more positive and supportive communication style with others.

One example of maintaining effective communication is giving appropriate, useful and practical feedback or constructive criticisms to your teammates.  You must first develop an internal successful feedback pattern for yourself.  This will help you give and receive criticisms more openly.

Effective communication is important to us and to the people we serve.

• Effective problem solving.  When you are able to communicate to your employees and co-workers clearly and successfully about real issues and problems, this can lead to a deeper understanding of problems. A deeper understanding will lead everyone to a quicker and more effective problem solution.

• Effective leadership.  For you, as a leader to be able to set the appropriate tone, get people to progress in a suitable and desired direction, and to influence the team or the organization, you must be able to develop a healthy style of communication with them.  As we have already discussed, positive feedback is important. But, so is criticism. Criticisms should be given as a form of positive, helpful useable suggestion and should serve primarily as support rather than chastisement.

• Effective planning.  Planning involves completely understanding the mission, the vision, and the goal of the individual, the department or the organization.  Planning should must directed by the guiding principles of the group. However, we all know that everyone approaches things differently. So it becomes important to properly communicate with each team member so that all of the energy and ideas can be channeled to create and pull together an effective and executable plan.

• Effective organizational improvement.  Communicating well as a leader is not only about your own personal and professional development and growth.  There should also be some noticeable improvement in the personal and professional paths of the people you lead. And, this can have significant effects on the improvement of your whole organization.

As you work to lead and develop yourselves and your colleagues, you will learn sooner or later that your success often depends on being able to interact effectively with other people. Learning good communication skills, and applying them to your inner dialog can only enhance your external dialog and interaction. Effective, on-point, erudite communication can make or break your leadership, your leadership style and your business.

What other ways can effective communication help an organization? Please share your thoughts and ideas below.

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Don’t Tell Me You Don’t Have Time

March 4, 2013 by

Time-Management-effective-leadership-Brendan-HoweI am declaring war on the phrase “I don’t have time”. It’s a very common sentence I hear way too often from leaders, managers and employees.

If you EVER use this phrase or a variation of it, I will suggest two things about you:

  1. You are not as accountable as you should be; and,
  2. You are bad at time management.

Tough medicine? Well, let me explain why I think this way and why it is so important that leaders never to use this phrase.

Everyone has the same 24 hours in a day, whether you’re Bill Gates or the garbage man. It comes down to how you use that time and being accountable for that.

Effective time management is constantly making effective decisions to direct your time toward the activities that are most important in hitting your goals.

If you say “I didn’t have time to do that,” you are essentially blaming something else – some other force of time – for not being able to do something. In reality, you chose to do something else instead and you need to be aware of that and accountable for that decision.

If that decision was spending more time with your family or watching the football game, there’s nothing wrong with that, just be aware and accountable for the decision you made.

I’ve gotten frustrated with staff before and told them if you don’t hit your goals for the week I’d like you to say the following to me:

“I decided that everything else I spent working 40 hours on last week was more important than what you asked me to do.”

Harsh? Well, it’s to make a point. I’m sick and tired of people pretending they don’t have control of their day or week. We all have tons of interruptions and distractions. You need to understand that if you don’t get something done, you’ve assigned a higher priority to whatever else you did.

One of the most important things any successful person can master is time management but you will never do it unless you accept that you are the one ultimately responsible for how you spend your time.

The other part of this is making sure you have clear goals and a purpose. You need to know what your goals are for the quarter, month, week and day in order to make those effective decisions about how to spend your time.

If you have clear goals, then when someone comes to your office door and asks you to do something, you will measure doing that task against what you need to get done for your goals that day, plus the list of other things you need to do.

If you don’t have clear goals, you might just go off and do whatever someone asks you to do that’s urgent to them. Or you might spend your day responding to emails and putting out fires.  Then you get to the end of your day and realize you haven’t gotten anything done.

I’ve found the more I focus on managing my time to hit my goals, the more it forces me to figure out how to do more in the limited amount of time I have every day.

It all starts with never saying “I didn’t have time for that.” I’ve told members of my team to call me on it if I ever say that.

So here’s a challenge for you. The next time someone asks you if you’ve done something, keep yourself from saying “no, I didn’t have time to do that.” It may be a little difficult but I’m confident you can do it.

Instead, say something like “I haven’t done that yet” or “I wanted to finish that sales proposal yesterday first before doing that.” I can guarantee you will feel much better about yourself and more in control.

By eliminating “I don’t have time” from your vocabulary you are becoming more accountable and you’re forcing yourself to be better at time management. You’ll be much more successful as a result!

How do you feel when someone tells you “I don’t have time?” Post a reply and I will take the time to reply.

One of the most important things any successful person can master is time management. ~Brendan Howe Tweet this

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