A Brit, Jenson Button, recently won the first Formula 1 motor race of the 2012 season. You might not know too much about Formula 1, but those of you who follow Nascar will get the picture. These super fast and highly complex cars are designed and tuned to perfection by a dedicated team of experts. The drivers are trained and highly skilled. Any mistake, any imperfection can lead to disaster. Yet despite the complexity and despite the critical importance of getting it right, Button did not drive around the track in Melbourne pulling a team of engineers behind him in a trailer! The hard work had been done in advance, when things were quieter, when the pressure was reduced and when there was time for careful thought and analysis.
As Leaders, whether in business, in not-for-profits, or in public service; we are constantly looking for that key competitive advantage, that unique something that will set us apart from the competition and will result in us making it to the chequered flag before everyone else. We’re also consistently challenged by the tension between investing time and energy for the future whilst still delivering today.
Global recession is pretty challenging for most of us, but as we start to see early signs of recovery we have an opportunity: Race day is coming closer!
Now’s the time to get that engine tuned, to get some re-design so that we can make the best use of our aerodynamics when the race starts. Now’s the time to make sure that every member of the team has the chance to deliver peak performance.
People
No improvement journey can be successful if there’s no focus on people so people have to be the starting point!
When times are hard, our natural human inclination is to revert to survival mode. Creativity can become stifled, and anxiety can lead to team members becoming competitors or even enemies. But no one ever united around a vacuum! What a great time to share a positive vision of the future and to support team members to develop a better understanding of themselves and each other. Leading a vision is crucial, – and thinking around some key team-building, team-working, and team-development tools offers a road-map. In most organizations, it’s not the skill set that causes problems, it’s the attitudes, the commitment and the ability to collaborate with trust and creativity.
Process
Jenson Buttons Formula 1 Pit Team can change a wheel in about five seconds. – Actually, they can change four wheels in about five seconds! Whether we’re delivering products or services, we can’t disregard key processes. Process review is pretty challenging when we’re at 105% of capacity and if things go well, that’s where we’re going to be in the near future. 65% of capacity doesn’t feel great but it can provide the margin that’s needed. Those managers and leaders who maintain a focus on their processes will know: if you’ve been running with the same process for 18 months or so, the chances are that there are some valuable gains to be made!
Product
Over the last few months, I’ve worked with a manufacturer of office storage solutions that has realized that their existing machinery is ideally suited to make a whole range of other products for a completely different market; and with a service provider who has recognized that its excellent process for supporting people with learning difficulties, can offer a competitive edge in the care of elders. Now’s the time to talk. Talk with clients and customers, talk with the production guys and the R&D guys, talk with colleagues, neighbors and suppliers. What does the market want from our existing products and services? Where is the brave new world? What are we really great at and how else could we use that expertise? Innovation sometimes comes in a flash of inspiration. But usually it comes from hard work and collaborative exploration.
Recession certainly doesn’t mean there’s nothing to do, but it can offer us an opportunity to focus on getting people, products, and processes in great condition – ready to take on the challenge of future opportunities no matter how each of us, defines that particular chequered flag.
