Leadership Trait to Ponder: Appreciation

February 9, 2014 by

appreciation-leadership-management-Todd-NielsenToday the leadership trait to ponder is Appreciation.  I see so many leaders that fail miserably in appreciating all that their staff has done. They congratulate a few that rode on the backs of many others, or they criticize on one hand, and show appreciation on the other. I see many leaders that kick-themselves and their staff for not achieving an objective, yet fail to appreciate all the was actually accomplished.

The dictionary defines Appreciation as: the recognition and enjoyment of the good qualities of someone or something; a full understanding of a situation; a feeling of being grateful for something; an ability to understand the worth, quality, or importance of something; an ability to appreciate something.

Below are some of my favorite quotes to help inspire and illustrate Appreciation. As you read these quotes, think about how you can exemplify this leadership trait in yourself.

Quotes on Appreciation

Be thankful for what you have; you’ll end up having more. If you concentrate on what you don’t have, you will never, ever have enough” ~Oprah Winfrey

The two hardest tests on the spiritual road are the patience to wait for the right moment and the courage not to be disappointed with what we encounter.” ~Paulo Coelho

Forget yesterday – it has already forgotten you. Don’t sweat tomorrow – you haven’t even met. Instead, open your eyes and your heart to a truly precious gift – today.” ~Steve Maraboli

When you arise in the morning, think of what a precious privilege it is to be alive—to breathe, to think, to enjoy, to love—then make that day count!” ~Steve Maraboli

Appreciation is a wonderful thing. It makes what is excellent in others belong to us as well.” ~Voltaire

Be happy with who you are and what you do, and you can do anything you want.” ~Steve Maraboli

If a man cannot understand the beauty of life, it is probably because life never understood the beauty in him.” ~Criss Jami

If we had no winter, the spring would not be so pleasant: if we did not sometimes taste of adversity, prosperity would not be so welcome.” ~Anne Bradstreet

The invariable mark of wisdom is to see the miraculous in the common.” ~Ralph Waldo Emerson

What do you think about when you ponder Appreciation? Please share your thoughts in the comments section.

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Silos – If We All Don’’t Get There, No One Gets There!

February 5, 2014 by

silo-silos-leadership-management-Todd-NielsenSilos are Ugly! Some time ago I worked with an organization that offered telecommunication services (60% of revenue) as well as IT services (40% of revenue). The two service types were very complimentary to each other, and each had the potential to boost and feed revenues and profits on both sides of the company. Unfortunately, there was a big frustrating and annoying problem that caused contention, fighting of resources, hurt feelings, and lack of innovation. That problem was a big wall, which in the business world, we call… silos!

Silos can exist between individuals, teams, departments, offices, and divisions. It is frustrating to see the jockeying of power, political games, finger pointing, and contention set in and begin to rot the company from the inside out. I remember talking to an employee at this company and he told me that whenever his boss asks him to do something, he just shakes his head say’s “OK,” and then goes and does what he thinks should be done instead. Even within the teams there were silos of individuals.

There was another team that was in charge of projects. That team and the others were constantly at war with each other over resources. During projects that involved telecommunication and IT, the two sides often fought on architecture and other tangible resources that caused projects to go consistently sideways . They fought over marketing dollars, and other resources. Then after it was all said and done, poor customer satisfaction caused the pointing of fingers at each of the teams and then at the sales department for supposedly selling the project too low. It was a sad state of affairs. 

The idea of, “If We All Don’’t Get There, No One Gets There,” is meant to encapsulate the idea that a company is made of its parts, all the way down to the individuals, and the entities in the organization that the individuals belong to. One department or team, rarely can be successful on its own. They require tangible (People, reports, etc.) and intangible (Time, collaboration, etc.) resources from other areas of the company.

Destroying Silos

For these reasons, silo destroying should be a super power that all leaders strive to master. To overcome this problem at this company I walked the entire organization through a workshop and series of steps as defined below. These are not end-all steps and depend in some respects on the maturity of the organization and depth of the problem:

  1. Define The Core Purpose – I know this looks and sounds like a mission statement, and it could be, depending on the situation, although it can take more than one form. The idea was that people need to unite under ONE core purpose. Most mission statements are long and boring and full of mind numbing language. A good one is short and inspiring. The same is true for a mission statement, manifesto, or whatever else you call your core purpose. Once we defined this core purpose, people began to see that their “world,” in their team or department, was actually pretty small compared to the encompassing purpose of the entire organization.
  2. Define The  Core Objective – Now that you know why you exist, what your core purpose is as an organization – people need to know where they are going. It’s important to have a unifying point that everyone is striving to achieve. Not three points, one point. This also needs to inspire people so that they realize that they will never live to see that day of achievement unless their activities promote collaboration from other areas in the company. They can’t get there on their own.
  3. Align Behaviors and Goals – This is usually a very complicated process, one in which I have met few that are skilled in. We setup short-term objectives and goals and aligned the behaviors and actions of everyone in the company with that core objective. I am simplifying this somewhat, but it brought down the inspiring purpose and objective down to each person’s everyday level and helped them see that their work effects the whole organization.
  4. Track Like Crazy – Goals and behavior have to be managed through. We tracked everything that we were trying to achieve, and were quick about making course corrections when we got off the course towards our core objective.
  5. Communicate Until It Is Annoying – Uncertainty was prevalent and to prevent a mass exodus and decline in morale, we met often, and communicated often. People just want to know what is going on and want to feel some security.
  6. Create a Culture of Learning – This seems a little off topic from the others. The idea is that now that you have people’s behavior aligned with the core objective, now is the time to feed them with knowledge that will help unite them, and foster innovation. When everyone is learning it changes and catapults the idea generation in a company. This was done through reading of books, training sessions, employee taught training, and other methods. Little spurs innovation like a bunch of people learning new things that make them more knowledgeable and able to perform their jobs.

Silos can be stressful, but by adapting the philosophy of, “If We All Don’’t Get There, No One Gets There!” and implementing these 6 steps, a leader can push through this and get the organization in sync with each other. Of course there is a lot of messy work along the way, but together you will be able to get through it much more easily.

Please share your thoughts on destroying silos in the comments section.

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Leadership Trait to Ponder: Trust

February 2, 2014 by

Trust-Leadership-Leader-Todd-Nielsen-TraitToday the leadership trait to ponder is Trust.  The dictionary defines Trust as: the firm belief in the reliability, truth, or ability of someone or something. Over the years, I have grown to value this trait greatly, it is so easy for a leader to lose the trust of their staff through one false move. If a leader does not take the time to build trust among their staff, and to avoid things that betray that trust, their ability to lead will be greatly diminished. Below are some of my favorite quotes to help inspire and illustrate this trait. As you read these quotes, think about how you can exemplify this leadership trait in yourself, and build trust among those that you lead; it might take time, but it is worth it.

Quotes on Trust

It takes 20 year to build a reputation and five minutes to ruin it.” ~ Warren Buffet

The glue that holds all relationships together – including the relationship between; the leader and the led is trust, and trust is based on integrity.” ~ Brian Tracy

You may be deceived if you trust too much, but you will live in torment if you don’t trust enough.” ~ Frank Crane

Wise men put their trust in ideas and not in circumstances.” ~ Ralph Waldo Emerson

Trust men and they will be true to you; treat them greatly, and they will show themselves great.” ~ Ralph Waldo Emerson

Put more trust in nobility of character than in an oath.” ~ Solon Ancient Greek Lawmaker

Trust, but verify.”  ~ Ronald Reagan

When people honor each other, there is a trust established that leads to synergy, interdependence, and deep respect. Both parties make decisions and choices based on what is right, what is best, what is valued most highly.”  ~ Blaine Lee

We need people in our lives with whom we can be as open as possible. To have real conversation with people may seem like such a simple, obvious suggestion, but it involves courage and risk.” ~ Thomas Moore

What do you think about when you ponder trust and what can a leader do to build trust with those they lead? Please share your thoughts in the comments section.

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A Kindergarten Lesson For Leadership: Start Sharing!

January 29, 2014 by

Leadership-Sharing-Management-People-Todd-NielsenIn the book “All I Really Need To Know, I Learned in Kindergarten” author Robert Fulghum gives tips for everyday life; including “clean up your messes”, “wash your hands”, and “flush.” These are all great things to do, regardless of age or location. These lessons can be directly applicable to great leadership, one of which is to SHARE.

Great leaders knows when and what to share with their team. Sharing the right information helps increase understanding, improve accountability, and helps bring teams closer together.

“Observing and commenting, is a piece of cake. Experiencing and sharing, that is a piece of work.” ~  Toba Beta

I am amazed at leaders who have the attitude that everyone should know as much as them. Then when a project does not go the way it should, the employee, instead of the manager is the one that suffers the consequences. If we as leaders want people to be successful, and want the teams and organizations we lead to be successful we have to set people up for success and show people how to do things instead of just showing them.

We have to of course strike a careful balance between empowering people and educating them. There are times that we have to let people fail in order progress, but when important clients and projects on the line, there is not substitute for people focused leadership, where the leader focuses and shares his or her knowledge with the employee.

Sharing can go a lot father than “know-how” as well. The fist thing that comes to mind is your contact list. Leaders are generally much better connected than the average employee, but how often do we open up our address books so that our employees can have access to people that might be able to help them with personal or professional problems.

The other thing that the average leader has more of then employees, is written knowledge. I have a book shelf in my office that is bulging from books. Plus I have hundreds of audio books, e-books, as well as tons of electronic reports, white papers, case studies and more. Almost every time I have a 1-on-1, some issue comes up, that I can help them with. Often I just coach them through the problems, but just as often, I want them to “learn to fish,” so I lend them a book or another piece of knowledge so that they can learn themselves on how to overcome the challenge.

When this “sharing” happens, the benefits can include:

Increased Morale – Teammates are less prone to believing rumors that are bound to arise when working with a group of people. Rumors are not always maliciously started, but once they grab hold can be a burden to the progress of a project and can jeopardize its success.

Increased Efficiency – The possibility of two subgroups completing the same task will be minimized. In addition, teammates will be more likely strive to come up with solutions that work together.

Increased Ownership – Each individual team member will feel a part of the larger group, and will take more pride in the completed project as a whole, rather than just their one piece.

Remember those lessons we all learned when we were young, and apply them to your leadership style. Please share your thoughts in the comment section.

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Leadership Trait to Ponder: Simplicity

January 20, 2014 by

Simplicity-Todd-NielsenToday the leadership trait to ponder is Simplicity.  The dictionary defines Simplicity as: the quality or condition of being easy to understand or do; something that is simple or ordinary but enjoyable; lack of subtlety or penetration. Below are some of my favorite quotes to help inspire and illustrate this trait. Simplicity can be one of the most difficult things to accomplish. I have seen compensation plans and processes that were so complicated that all it brought was disdain and frustration towards the leader. As you read these quotes, think about how you can exemplify this leadership trait in yourself.

Quotes on Simplicity

 

“Simplicity is the ultimate sophistication.” ~Leonardo da Vinci

 

“Simplicity in character, in manners, in style; in all things the supreme excellence is simplicity.”~Henry Wadsworth Longfellow

 

“Simplicity is the glory of expression.” ~Walt Whitman

 

“There is no greatness where there is no simplicity, goodness and truth.” ~Leo Tolstoy

 

“The art of simplicity is a puzzle of complexity.” ~Douglas Horton

 

“Simplicity is the most difficult thing to secure in this world; it is the last limit of experience and the last effort of genius.” ~George Sand

 

“Simplicity and repose are the qualities that measure the true value of any work of art.” ~Frank Lloyd Wright

 

“I feel that the simplicity of life is just being yourself.” ~Bobby Brown

 

“Simplicity is the final achievement. After one has played a vast quantity of notes and more notes, it is simplicity that emerges as the crowning reward of art.” ~Frederic Chopin

 

“I have just three things to teach: simplicity, patience, compassion. These three are your greatest treasures.” ~Lao Tzu

What do you think about when you ponder Simplicity? Please share your thoughts in the comments section!

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Leadership Trait to Ponder: Respect

January 13, 2014 by

leadership-respect-management-todd-nielsenThis week the leadership trait to ponder is Respect.  I was once facilitating some activities with an organization to determine the values of the company. Respect came out as the number one most requested value from the employees. Through some subsequent conversations, I discovered the reason it was so popular. It was because no one was feeling respected by the CEO or management.

The dictionary defines respect as: a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements; an act of giving particular attention. Below are some of my favorite quotes to help inspire and illustrate Respect. As you read these quotes, think about how you can exemplify this trait in your leadership activities.

Quotes on Respect

I speak to everyone in the same way, whether he is the garbage man or the president of the university.~Albert Einstein

Respect for ourselves guides our morals, respect for others guides our manners. ~Laurence Sterne

 Respect is what we owe; love, what we give. ~Philip James Bailey

 Respect is one of the greatest expressions of love. ~ Miguel Angel Ruiz

How would your life be different if…You stopped making negative judgmental assumptions about people you encounter? Let today be the day…You look for the good in everyone you meet and respect their journey.” ~ Steve Maraboli

Respect yourself and others will respect you.” ~ Confucius

Always treat people as ends in themselves, never as means to an end.” ~ Immanuel Kant

When we treat people merely as they are, they will remain as they are. When we treat them as if they were what they should be, they will become what they should be. ” ~ Thomas S. Monson

If you want to be respected by others, the great thing is to respect yourself. Only by that, only by self-respect will you compel others to respect you.” ~ Fyodor Dostoyevsky

What do you think about when you ponder Respect? Please share your thoughts in the comment section.

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The Greatest Lesson My Parents Taught Me

January 8, 2014 by

leadership-working-hard-work-Todd-NielsenWhen I was 14 my Boy Scout leader took us rock climbing for one of our monthly camping trips. I had a blast. I fell in love, head over heels, for rock climbing. In school I would close my eyes and think about being off on some far away cliff face. When I went to bed I would imagine myself climbing through difficult maneuvers and hope for a climbing dream. I would train and exercise for the soul purpose of climbing; making sure that I did not gain too much muscle mass, but instead gained strength and stamina.

I would climb often in my teenage years, and several years later I began working at the climbing gym that I trained at. It was awesome teaching kids how to climb, to just be surrounded my climbing. I always had other jobs through most of my high school years, so anything related to climbing really was not work to me.

When I graduated from high school, I went on a month long climbing trip with two friends. We traveled all over the western United States and climbed. When I returned, life “began.” I started working full-time at the climbing gym as assistant manager. I also took on a full-time graveyard shift as a janitor at a shopping mall. Two full-time jobs, phew! I would work from 9 pm to 6 am as a janitor at the shopping mall. This was before the days of machines that cleaned the floors. We would mop the entire mall every night, take out trash and cardboard for recycling, clean bathrooms and everything else in the mall.

Then I would get in the car at just after 6 am and drive about 40 to 60 minutes to the climbing gym. I would change cloths, open up the gym, get things ready, manage the other employees when the owner was not there, and teach classes all throughout the day. I would also climb a lot, setting new routes for patrons of the gym. After about 9 months at the gym I decided to organize the largest indoor climbing competition that had ever been held in the state of Texas. The owner did not think I could pull it off, but it turned out to be a massive success.

So then I would leave around 4 pm and drive 40 to 60 minutes home. I would then eat dinner, sleep for about 4 hours and do it again. It was a crazy year; but I guess we do those kinds of things when we are young. I would often wake up around 6 pm, and freak out thinking that it was 6 am and I had slept through my shift at the mall. When I had days off I would usually drive 3 hours south to Austin, TX and go climbing for a few days. I remember many times getting home from a 2 day climbing trip at 8 pm, hurrying to get my clothes on and get to work to do it all over again.

I was paid more at the mall, but I worked at the climbing gym because I loved it and I was willing to pay the price to stay close to it.

At the end of that year I prepared to leave on a 2 year church mission. This was a huge sacrifice, but one I wanted to do. I was assigned to go to Argentina and spend two years helping, serving, and teaching others.

I do not have a lot of memories of things my parents said to me in my childhood, but while I was at the airport awaiting my flight to Argentina, my father said something to me that I have never forgotten. It summed up the core of what my parents had taught me, day-in and day-out for the 19 years prior. The words he said to me really were not that profound, but taken in perspective of what I just explained about working hard to stay in climbing, it was very profound. He said to me, “Todd, I hope you work as hard on your mission as you did on climbing.”

He could have not said anything more important to me at that time. I did work hard on my mission and do not have any regrets. My parents taught me that nothing in life is free. They taught me that if you want something, you work to get it. They did not teach this through words. I do not recall ever having a discussion about work. They taught me this through their sacrifices and their example of always working for us. My father was a hard worker and my mother was a hard worker. They put others before themselves for as long as I can remember.

If someone were to ask me, what it means to be a “Nielsen,” I would tell them that it means hard work. It is through that hard work that we have success and accomplishment. Orel Hershiser said, “I’m proof that great things can happen to ordinary people if they work hard and never give up.”

Hard work does not always mean long hours. Hard work means you give 100% of what you have to give to a task. Andrew Carnegie stated, “The average person puts only 25% of his energy into his work. The world takes off its hat to those who put in more than 50% of their capacity, and stands on its head for those few and far between souls who devote 100%.”

Earlier this week I shared some thoughts and quotes about hard work. It is a trait that we all need to persevere in encompassing. We have to focus our energy to make our lives and this world a better place.

When it’s time to work, work.  When you’re away, take care of other things.”  ~ Warrick Dunn

2013 was a tough year to me. I am not going to say it was my best, although it probably was. I failed so much because I worked so hard and tried to accomplish so many things. There were times I kicked-back, and there were times I was frustrated and angry about my progress. There were times I really wanted to give up, but I kept working…

I hope that in 2014, we can put ourselves in overdrive, focus our energy, and work our tails off together to make great things happen.

What is the greatest lesson your parents ever taught you? Please share your thoughts in the comment section.

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Leadership Trait to Ponder: Hard Work

January 6, 2014 by

Leadership-Hard-Work-Dedication-Todd-NielsenToday the leadership trait to ponder is Hard Work.  This might sound a little bit odd of a thing to ponder. I think most leaders and managers probably believe they work too many hours as it is; but being busy and working long hours, does not necessarily mean you are working smart or even working hard. The dictionary defines Hard Work as: “Characterized by care and perseverance in carrying out tasks; tending to work with energy and commitment; persistence in action to carry out our tasks, no matter the size of the obstacle or reason to not continue to carry on.” Below are some of my favorite quotes to help inspire and illustrate what it takes to be a great leader, through the characteristic of working hard. As you read these quotes, think about your own work ethic, and how you exemplify this leadership trait within yourself. Later this week I will be talking more about this topic and sharing the most important lesson I was ever taught. 

Quotes on Hard work

A dream doesn’t become reality through magic; it takes sweat, determination and hard work.” ~Colin Powell

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” ~Colin Powell

The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.” ~Vince Lombardi

Genius is 1% inspiration and 99% perspiration. Accordingly a genius is often merely a talented person who has done all of his or her homework.” ~Thomas Edison

I do not know anyone who has got to the top without hard work. That is the recipe.” ~Margaret Thatcher

Nothing ever comes to one, that is worth having, except as a result of hard work.” ~Booker T. Washington

I do not believe in excuses. I believe in hard work as the prime solvent of life’s problems.” ~James Cash Penney

Opportunity is missed by most people because it is dressed in overalls and looks like work.” ~Thomas Edison

Temporary success can be achieved in spite of lack of other fundamental qualities, but no advancements can be maintained without hard work.” ~William Feather

No great achiever – even those who made it seem easy – ever succeeded without hard work.” -Jonathan Sacks

“Hard Work – A Leadership Trait to Ponder!” Tweet This

What do you think about when you ponder Hard Work? Please can leave a comment and share your thoughts.

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Three Ways to Polish a Diamond Employee In The Rough

January 3, 2014 by

leadership-polish-employees-coaching-todd-nielsenAs the leader of your team, it is your job to encourage and enrich as much potential as possible in each employee that you oversee.  Real leaders not only see the potential in the obvious places, but in those “diamond in the rough” employees too.  Read on to discover three ways in which you can pull out the best of qualities and polish talent until it shines.

Have a Conversation

The first step in getting the most out of a promising employee is explaining to them your eye for their potential.  People need to be able to trust in you if you want to successfully coach them to a higher level of success, so be willing to lay your cards out on the table and explain to them why you are taking the time to enhance their efforts.

In an effort to get your employee to open up, be vocal about the qualities that you already admire in them before you narrow in on areas that could use improvement.  Try to get your employee in on the conversation as much as possible by asking them to share their input and personal perspective.

Brainstorm and Bond

Once you figure out areas that you think an employee could excel in- its time to brainstorm possible pathways.  Encourage your employee to exercise an air of transparency, feeling free to discuss questions, comments and concerns.  Give your employee a tangible goal with benchmarks to meet along the way, also, establish a deadline for them to reach this goal.

In addition to taking the time to coach your employee, take the time to get to know them as well.  If you can bond with the person beyond the job title, you have a better chance of connecting with them- increasing both compliance and loyalty.  What are their interests?  What is their family life like?  Don’t get too personal but don’t remain stagnant; if you want your employee to grow within your team it would not hurt to build a connection that can be used as a platform for growth.

Communicate and Collaborate

Day in and day out your employees will be working toward the established goal that will condition their greater level of potential.  Your presence will be crucial in fueling their fire.  Communicate with something as simple as a daily check-in.  Knowing that you are still watching will keep them accountable, knowing that you care will keep them committed to the goal and tasks at hand.

Should you see your employee improving within their own talents, be sure to let them know.  More important, continue coaching them to keep the improvements going.  Take the time to show your employee places in which their potential could take them within your company.

As time goes on you might consider plotting out a plan of growth for them within.  Regardless of your approach, always encourage your employee to keep learning and improving within their efforts.  At the end of each day, you will have a better employee to show for it.

How do you bring out the potential in employees?

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Yay It Is a New Day – Wisdom from a Toddler

January 1, 2014 by

leadership-new-years-resolutions-goalsFor Christmas last week we went and visited my parents and siblings in Texas. There was one night when I ended up falling asleep on a couch outside of the room we were sleeping in. In the early morning, our 5 year old son Aaron, came out and woke me up and gave me a hug. He looked out the window and saw the darkness. He asked, “Dad is it morning?” I responded that it was very early in the morning. He raised his hands in the air and jumped up and down and yelled a few profound and innocent words, “Yay, it’s a new day.”

When I heard those words, I paused and wondered at the simple wisdom of a child. After a long day of brightening our worlds, the sun goes down each night and gives up the fight, but each morning it pierces the darkness, shines, and rises anew. When our bodies are exhausted from the physical and mental challenges of each day – we go to bed, rest our minds and bodies, and we start again. We wake up refreshed and ready to conquer the world each new day. When stresses overcome us at night, often the answers reveal themselves in the morning.

The story of the Phoenix is one in which the legendary bird lives a thousand years, builds its own combustible funeral and throws itself into the flames and dies. As it dies in the flames, it is born again, to live to fight another thousand years. While the story of the Phoenix is the stuff of legends, the symbolism of rising from the ashes is something we all do every day, and every year.

As this year begins, maybe we need to stand up like a 5 year old and yell, “Yay, it’s a New Year.” No matter what happened yesterday, last week, or even last year, we can put it behind us, rise again and fight for whatever it is that we must conquer. We can fight for our dreams.

The start of the a new year is a definitive moment like the dawning of a new day. It is a time in which we can lay the past behind us, no matter how hard or awful it might have been, or even how successful it might have been. We can set new targets that are high and far. We can rise from the ashes of the past and begin a path of achievement to whatever our dreams might be.

As we do this we might set goals and resolutions. The problem is that many fear the idea of goals and resolutions, stricken by fear itself. The fear of failure prevents many dreams from being realized. I know, because I have lived and continue to travel that road of fear. I set high goals and I fail a lot. I struggle to pick myself up and I know fear is always holding me back, and second guessing my decisions. Despite the failures I achieve a lot, and I continue to rise again and fight for the things I want in life.

There are many systems, books, and worksheets out there for reviewing your past year, and planning your next. I created my own system called the Ultimate Personal Success Plan, it’s free for subscribing. Over a thousand people in 2013 downloaded and used this system to create greater success in achieving their goals. No matter the system you choose, you have to set goals, you have to stand-up, shake off the dust of the last year, celebrate a new year, and start working and fighting for your dreams.

Its kind of cliche’ to say this, but I am going to say it anyway – let’s make this year the best year ever. You owe it to yourself. Let me know how I can help.

Please share your thoughts in the comments section.

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